Privacy Policy

JoJo's Pack House Montgomery, Texas Last updated: 7-23-2026

1. Introduction

JoJo's Pack House ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect through our website and booking system, how we use it, and the choices you have.

2. Information We Collect

Information you provide directly:

Contact details (name, phone number, email, address)

Pet information (name, breed, age, vaccination records, medical or behavioral notes)

Booking and payment information submitted through our online booking system

Any information you share via contact forms, email, or your Boarding and Services Agreement

Information collected automatically:

Basic website usage data (such as pages visited and browser type) through standard website analytics tools

We do not knowingly collect information from children. Our services are intended for adult pet owners.

3. How We Use Your Information

We use the information collected to:

Schedule and manage boarding, daycare, and grooming appointments

Communicate with you about your pet's stay or upcoming appointments

Process payments through our booking platform

Ensure the health and safety of pets in our care

Improve our website and services

Share updates, promotions, or photos of your pet on our social media (see Section 5)

4. How We Share Your Information

We do not sell your personal information. We may share information with:

Our booking and scheduling platform provider, solely to process reservations

Veterinary professionals, if needed, in the event of a health emergency involving your pet

Service providers who help us operate our website, subject to confidentiality obligations

Legal authorities, if required by law.

5. Photos and Social Media

We may photograph or video your pet during boarding, daycare, or grooming for use on our website and social media (Facebook, Instagram). If you prefer your pet not be featured, contact us in writing and we will honor your request going forward.

6. Data Retention

We retain client and pet information for as long as needed to provide services, maintain accurate records, and comply with legal or insurance requirements.

7. Your Choices

You may:

Request to review or update the information we have on file for you or your pet

Opt out of having your pet featured in photos or social media

Request that we delete your information, subject to any records we're required to retain

To make a request, contact us using the information below.

8. Security

We take reasonable measures to protect your information, but no method of transmission or storage is completely secure. We cannot guarantee absolute security of information submitted through our website or booking system.

9. Third-Party Links

Our website may link to third-party sites (such as our booking platform or social media pages). We are not responsible for the privacy practices of those third parties.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the most recent revision.

11. Contact Us

Questions about this Privacy Policy or your information can be directed to: JoJo's Pack House Montgomery, Texas [Insert email/phone]